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Audio Specialist needed for Tech Support Customer Service

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. If you are someone with knowledge of Pro Audio that is a plus and are someone we are looking for.
Requirements
PRIMARY DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.
Customer Service Duties
  • Effectively manage large amounts of incoming calls
  • Identify and assess customers‚ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
SUPERVISORY RESPONSIBILITIES: No
QUALIFICATIONS:
  • Knowledge of Pro Audio and products
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Communicate effectively with clients, coworkers and product manufacturers during potentially stressful situations
  • Proficient in Microsoft Outlook, Microsoft Word, and Microsoft Excel; Google Docs
EDUCATION & REQUIRED EXPERIENCE:
  • HS Diploma and/or the equivalent
  • Minimum of two years of customer service experience
  • Intuitive technical understanding of the products that we sell
  • Must have audio knowledge and a passion for tech and troubleshooting audio products
LANGUAGE SKILLS: Strong written and verbal communication skills
REASONING ABILITY: Strong analytical skills required
TECHNICAL ABILITY ‚ Proficient in MS Office applications and ability to learn new technological applications.
The above information outlines the general description of this job. It cannot be construed as a complete description of all the work details which may be required to accomplish the job
Benefits
  • Healthcare
  • Holiday and overtime pay
  • Paid Personal Time
  • Employee Discounts
  • Company events/outings (fishing trips, BBQ‚ s hiking, etc...)
  • Foosball table:)


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