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Sales and Service Rep 55k

Job Summary:


Reporting to the Manager of Sales and Service, the Rep of Sales and Service, is responsible for supporting the operational unit by adhering to customer operational requirements and contractual obligations. At times, this position will act as the direct liaison between the airline customer, the operational unit, and/or the Corporate Commercial team. The role will support the airline customer?s operation policies and procedures, audits/evaluations, and quality improvement projects. Additionally, the roll serves as an overall subject matter expert for customer defined service level agreements.



Main Duties and Responsibilities:


Educates and trains unit staff and managers in quality and customer specific requirements


Takes lead along with the unit operational management in implementing a comprehensive customer specific quality program


Champions the unit?s customer specific total quality improvement efforts and initiates problem solving efforts.


Coordinates and monitors customer specific quality improvement projects


Audits effectiveness of unit or customer specific quality programs


Monitors and supports unit management team to action any non-compliance


Supports the unit management to drive compliance and prevent any defects in customer products or services


Responsible for the daily maintenance of key customer specific performance metrics for the unit ? safety, quality, flight attendant comments, delays, etc.


Acts as the direct liaison to the Gate Gourmet operational unit, corporate commercial team and/ or customer


Supports all unit or customer specific audits, food, health and sanitations, governmental or regulatory audits to ensure compliance


Supports the training of customer specific and unit standard operating procedures e.g. HACCP


Completes all company required training including but not limited to ServSafe Sanitation Manager Certification


Qualifications



Education:


Minimum qualifications include High School graduate or equivalent with experience in related discipline


Preferred qualifications include College degree in related discipline, knowledge of HACCP and quality management and six sigma



Work Experience:


Previous experience in airline, food processing or manufacturing, distribution operations or other related industries.


Previous project management experience preferred


Customer service experience preferred



Technical Skills: (Certification, Licenses and Registration)


ServSafe certification is preferred



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