Sales and Service Rep 55k

Job Summary:

Reporting to the Manager of Sales and Service, the Rep of Sales and Service, is responsible for supporting the operational unit by adhering to customer operational requirements and contractual obligations. At times, this position will act as the direct liaison between the airline customer, the operational unit, and/or the Corporate Commercial team. The role will support the airline customer?s operation policies and procedures, audits/evaluations, and quality improvement projects. Additionally, the roll serves as an overall subject matter expert for customer defined service level agreements.

Main Duties and Responsibilities:

Educates and trains unit staff and managers in quality and customer specific requirements

Takes lead along with the unit operational management in implementing a comprehensive customer specific quality program

Champions the unit?s customer specific total quality improvement efforts and initiates problem solving efforts.

Coordinates and monitors customer specific quality improvement projects

Audits effectiveness of unit or customer specific quality programs

Monitors and supports unit management team to action any non-compliance

Supports the unit management to drive compliance and prevent any defects in customer products or services

Responsible for the daily maintenance of key customer specific performance metrics for the unit ? safety, quality, flight attendant comments, delays, etc.

Acts as the direct liaison to the Gate Gourmet operational unit, corporate commercial team and/ or customer

Supports all unit or customer specific audits, food, health and sanitations, governmental or regulatory audits to ensure compliance

Supports the training of customer specific and unit standard operating procedures e.g. HACCP

Completes all company required training including but not limited to ServSafe Sanitation Manager Certification



Minimum qualifications include High School graduate or equivalent with experience in related discipline

Preferred qualifications include College degree in related discipline, knowledge of HACCP and quality management and six sigma

Work Experience:

Previous experience in airline, food processing or manufacturing, distribution operations or other related industries.

Previous project management experience preferred

Customer service experience preferred

Technical Skills: (Certification, Licenses and Registration)

ServSafe certification is preferred

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